Return & Refund

Return and Refund Policy - Unveiling the Jewelsium Promise

Welcome to Jewelsium, where every facet of your experience reflects our commitment to excellence. Our Return and Refund Policy is more than just terms – it's a reflection of our dedication to ensuring your satisfaction sparkles brighter than any gem.

Return Policy:

Unlocking the Jewel Box: At Jewelsium, we believe in the magic of every piece. While we don't typically accept returns or exchanges, we make exceptions for those rare moments when your treasure arrives damaged or incorrect. The Exchange Extravaganza: If your jewel doesn't quite shine as expected due to damage or an incorrect item, we'll happily arrange an exchange. But here's the twist – to kickstart the exchange, we request a dazzling unboxing video showcasing the issue. Lights, Camera, Action! Your unboxing video is the key to unlocking the exchange process. Without it, we're like a gem without its sparkle – unable to fulfill your request. Remember, time is of the essence, so share your video within 24 hours of receiving your precious package. Sending the Signal: Ready to initiate the exchange? Slide into our DMs on our official Instagram account or ping us on WhatsApp with your shining video. Refund Policy:

Jewelsium is all about radiance, and refunds are as rare as a flawless diamond. We're committed to ensuring your treasure arrives in perfect condition, but in the event of a damaged or incorrect item, we'll bend the rules – just a little. Exchange Extravaganza Redux: If your gem is damaged or incorrect, we'll swap it out for the right one. However, if the correct item is playing hard to get and is out of stock, that's when the refund magic happens. Glittering Transitions: Refunds take time, but rest assured, we'll work our magic swiftly. Expect your refund to sparkle into your account within 3-5 business days after we've given the green light to your return. Contact Us:

Got a query that needs some sparkle? Reach out to us via Direct Message on our Instagram stage or ring us up on WhatsApp. Your satisfaction is our gemstone, and we're here to ensure it gleams brilliantly. Jewelsium reserves the right to polish and refine this policy as needed, ensuring it shines brighter than any star in the sky.